Privacy Policy

This Data Collection and Processing Policy, or Privacy Policy (hereafter referred to as the "Policy") explains how the Company collects information about You, how it is used, kept, and disclosed when You visit the Website.

Last updated: 14 January 2026

This Privacy Policy (“Policy”) explains how AGOV Agency (“Company”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects personal data when you visit or interact with our website agov.agency (the “Website) and when you contact us about our services.

We are committed to handling personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where it applies, and the applicable data protection laws of Ukraine (including the Law of Ukraine “On Personal Data Protection”).

This Policy applies to:

visitors of the Website;
individuals who contact us via the Website, email, or other communication channels linked from the Website;
representatives of our current or prospective clients, partners, and vendors.

For the purposes of this Policy, the Company acts as the data controller with respect to personal data processed in connection with the Website and related communications, unless stated otherwise.

If you do not agree with this Policy, please do not use the Website and do not provide us with personal data.

If you have questions about this Policy or want to exercise your data protection rights, you can contact us using the contact details published on the Website (or via our dedicated privacy contact, if provided there). We may update this Policy from time to time by posting a new version on the Website; the updated version will apply from the date of publication unless stated otherwise.

Personal Data We Collect

We collect personal data in two main ways: (a) information you provide directly to us, and (b) information collected automatically when you use the Website.

1) Data you provide to us (Contact Form / Direct Communication)

When you submit a contact form on the Website or otherwise contact us, we may collect:

First name and last name;
Email address;
Company name.

Purpose: we use this data to (i) respond to your inquiry, (ii) communicate with you about our services, and (iii) follow up for marketing and business development purposes.

2) Data collected automatically (Cookies and similar technologies)

When you visit the Website, we may collect certain data automatically through cookies and similar technologies. Depending on the cookies used, this may include:

basic information about your device and browser;
pages you view and interactions on the Website;
approximate location (derived from IP address);
identifiers used to recognize your browser (cookie IDs).

Purpose: we use cookies to operate the Website, understand how it is used, improve it, and support our marketing (for example, measuring performance of campaigns and understanding which pages are most interesting to visitors).

You can control cookies through your browser settings and, where applicable, through our cookie banner/settings on the Website. Disabling certain cookies may affect how the Website functions.

Cookies and Similar Technologies

1) What cookies are

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and collect analytics and marketing information. We may also use similar technologies (such as pixels or tags) that work in a comparable way.

2) What cookies we use and why

We use cookies on the Website for the following purposes:

Strictly necessary cookies (essential)

These cookies are required for the Website to work correctly and securely (for example, to enable basic page functionality). They cannot be switched off in our systems, but you can block them in your browser—however, the Website may not work properly.
Analytics cookies (optional)

These cookies help us understand how visitors use the Website (e.g., which pages are visited most, how users navigate the Website), so we can improve its performance and content.
Marketing cookies (optional)

These cookies help us measure marketing effectiveness and, where applicable, show more relevant ads or content to users, including across other websites or platforms.

3) Your choices and control

Where required, we will ask for your consent before placing non-essential cookies (such as analytics or marketing cookies). You can also control cookies at any time by:

adjusting your cookie preferences via the cookie banner/settings (if available); and/or
changing your browser settings to block or delete cookies.

Please note that blocking or deleting cookies may affect the Website’s functionality and your user experience.

4) Cookie retention

Some cookies are deleted when you close your browser (session cookies). Others remain on your device until they expire or you delete them (persistent cookies). Retention periods depend on the cookie type and its purpose.

Grounds for Collection and Use of Personal Data

We collect and use personal data only where we have a lawful ground to do so under applicable data protection laws, including the GDPR (where it applies) and Ukrainian personal data protection laws.

Depending on the context, our grounds for processing may include:

Consent

We may rely on your consent to process personal data in certain cases, in particular for non-essential cookies (such as analytics and marketing cookies) where consent is required. You can withdraw your consent at any time (for example, via cookie settings or by contacting us). Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
Legitimate interests

We may process your name, email, and company name when you contact us, and use this information to:
- respond to your inquiry and communicate with you;
- follow up regarding our services and business opportunities (marketing and business development);
- improve our communications and service offering.
  
  We do this on the basis of our legitimate interests in running and developing our business, while taking steps to ensure your rights and interests are not overridden. Where required by law, we will provide an appropriate opt-out or obtain consent.
Steps prior to entering into a contract

If you contact us to request information, a proposal, or to discuss potential cooperation, we may process your data as necessary to take steps at your request before entering into a contract (for example, preparing an offer, clarifying requirements, scheduling a call).
Compliance with legal obligations

In some cases, we may need to process personal data to comply with legal obligations under Ukrainian law (for example, to respond to lawful requests from public authorities, or to meet record-keeping requirements where applicable).

Protection

We implement reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include, as appropriate:

access controls and limiting access to personnel who need it for their job;
use of secure communication channels where available (e.g., HTTPS);
logical separation of systems and accounts;
regular updates and security practices intended to reduce vulnerabilities; and
internal procedures for handling and protecting personal data.

Please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

Sharing

We may share personal data only when necessary for the purposes described in this Policy, including with:

service providers that support the Website or our communications (for example, hosting, website analytics, email tools), acting as processors on our instructions; and/or
public authorities where we are required to do so under applicable law or a lawful request.

California Residents

In the event that the User(s) is a California resident, the User(s) may have certain privacy rights under California law, including the California Consumer Privacy Act of 2018, as amended (hereinafter – the “CCPA”). The User(s) may exercise such rights by contacting us using the contact details published on the Website.

Storage of Personal Data

We store personal data in a form that permits identification of data subjects only for as long as necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Cookie-related data is stored in accordance with the cookie type (session or persistent) and the retention periods set by the relevant cookies. You can manage or delete cookies at any time through your browser settings and, where available, the cookie preference tool on the Website.

We take reasonable measures to ensure that personal data is stored securely and protected against unauthorized access, alteration, disclosure, or destruction.

Children’s Privacy

Our Website and Services are not directed to anyone under the age of 18, and we do not knowingly collect personal data from individuals under 18.

If you are under 18, please do not use the Website and do not submit any personal data to us. If we become aware that we have collected personal data from a person under 18, we will take reasonable steps to delete such data as soon as practicable.

Your Rights (Data Subject Rights)

Subject to applicable law (including the GDPR where it applies and Ukrainian personal data protection laws), you may have the following rights regarding your personal data:

Right of access

To request confirmation whether we process your personal data and obtain a copy of it.
Right to rectification

To request correction of inaccurate personal data and completion of incomplete data.
Right to erasure (“right to be forgotten”)

To request deletion of your personal data in cases provided by law (for example, when the data is no longer needed for the purposes it was collected for, or where processing is unlawful).
Right to restriction of processing

To request that we limit processing of your data in certain situations (for example, while we verify accuracy or consider an objection).
Right to data portability (GDPR, where applicable)

To receive certain personal data you provided to us in a structured, commonly used, machine-readable format and/or to request transfer to another controller, where legally required and technically feasible.
Right to object (including to marketing)

Where we rely on legitimate interests, you may object to processing based on your particular situation.

You may also object to processing for direct marketing at any time—if you do, we will stop using your data for that purpose.
Right to withdraw consent

Where we rely on your consent (for example, for non-essential cookies), you can withdraw it at any time. Withdrawal does not affect processing that occurred before the withdrawal.
Right to lodge a complaint
- Ukraine: you may lodge a complaint with the competent authority responsible for personal data protection (including the Ukrainian Parliamentary Commissioner for Human Rights / Ombudsman).
- EEA (GDPR, where applicable): you may also lodge a complaint with your local data protection supervisory authority.

How to exercise your rights

To make a request, contact us using the contact details published on the Website. We may ask for reasonable information to verify your identity and clarify your request. We will respond within the timeframes required by applicable law (and in any case, within a reasonable time).

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons.

The updated version will be published on the Website and will take effect from the date of publication (unless stated otherwise). By continuing to use the Website after an update is posted, you acknowledge the updated Privacy Policy. If you do not agree with the updated version, you should stop using the Website and refrain from providing personal data.

Contact Us

If you have questions about this Privacy Policy, our processing of personal data, or if you want to exercise your rights, please contact us using the contact details published on the Website (including via the contact form or email).

To help us process your request faster, please include your name, the nature of your request, and the email address you used to contact us (if applicable).

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